babyhut about us terms and conditions

about ordering from babyhut
about us we aim to provide our customers with the highest standard of service possible. we want you to be delighted with any item we send you. whilst our legal position is spelt out in plain english under the guarantee section and in our legal agreement, we will consider a refund in any case where there is proper cause for complaint. we will do all we can to assist you.
complaints our procedure is transparent, but confidential. we will acknowledge all complaints within 5 working days, advise you how long it will take to resolve the complaint (we endeavor to respond to all complaints within 5 working days) and keep you informed throughout the process.
warranties all products are supplied with the manufacturer's standard warranty. no other warranties are expressed or implied.
making a purchase you can easily shop on line using our secure shopping system 24 hours per day. just browse our catalogue, and click on any items that you wish to buy and put them into the shopping basket. after you have finished your selection, click on 'checkout' and you will be asked a few details that we need to be able to satisfy the order. once the order has been confirmed you will have some options of payment. to pay by credit card via your computer through our secure system to send credit card details separately you will be given the option to print the order and post it with your credit card details to pay by cheque, postal order or bankers draft you will be given the option to print the order and post it with your payment under the 'invoice and payment before delivery option. to remove any items from your shopping basket, simply click the 'basket' key and click on the appropriate 'remove' key.
shipping and handling we can deliver to anywhere within the eu. your order will be dispatched speedily by the post office or our courier service. for information and delivery costs for international orders please email info@babyhut.net our email response is prompt and we suggest, when able, to use email as the preferred method of communication. cancellations you may cancel your order for any reason at any time prior to shipment. once your order ships, it is subject to the returns policy.
delivery schedule for uk orders received before midday, your goods will normally be dispatched within 72 hours. deliveries should arrive within 48 hours of dispatch. please allow 10 working days to avoid disappointment.
packaging we like to be as environmentally responsible as possible. with this in mind, we frequently reuse boxes and packaging obtained from other companies. all our packages are stamped with the babyhut logo.
international delivery customs departments may randomly select packages, which they will open and check. this does not happen often but is something over which we have no control. therefore, we cannot accept responsibility for any such action or any further legal concerns incurred by customs inspection.
back orders if your item is not in stock when you order, we will contact you by phone or email with our best estimate of expected delivery and offer you the option of cancelling if you would rather not wait or a later delivery date.
postage charges these are computed depending upon the destination and weight of products
tax charges all prices include (where appropriate) vat at the current rate. (currently no vat on baby shoes and nappies and 17.5% for standard rated goods)
notes on vat for uk customers if you are buying for yourself or sending to friends and family in the european union then standard rated vat will be charged on chargeable items. eu customers some goods we sell are zero rated (which means no vat is charged) however, some goods do attract vat and you will be charged the vat on these items. if you are vat registered in your eu country then we will not charge vat. you must email us at info@babyhut.net to give us your vat registration number, name and address before you order.
credit card security our online credit card processing is provided by a market leading provider, worldpay. worldpay is part of the rbs bank plc. information on worldpay security is available on their website
guarantee returns policy - this only applies if you buy from us as a consumer. unwanted goods you have 7 days from the day after the date of the delivery of the goods to change your mind and return them to us unused, in which case we will provide a full refund less the direct cost to us of their return (unless this is seen as a breach of the distance selling regulations) will include the direct cost to us of their carriage to you and their return faulty goods you have 7 days from the day after the date of delivery of the goods to notify us in writing of any faults. we understand this may mean you need to open the goods to discover this. Please return all packaging to us if at all possible as this will help us take the matter up with our suppliers. We will pay to you your reasonable costs in returning the items to us and in arranging for this to be done.
naturally we want you to be delighted with any item we send you. whilst our legal position is spelt out in plain english above and in our terms, we will consider a refund in any case where there is proper cause for complaint. we will do all we can to assist.

remittance terms
currency all figures mentioned on this site are £ sterling unless we agree in writing.
methods of payment you can pay by credit card, we accept mastercard, visa, switch, uk cheque, bankers draft or postal order.

how to contact us
you may call on + 44 (0) 1273 245864 standard rate. our postal address is babyhut, 37 upper north street, brighton, bn1 3fg, united kingdom or email us info@babyhut.net

disclaimer
general babyhut ltd does not provide advice. these pages therefore contain general information only.
information we have made all reasonable efforts to give you accurate information. the facts stated are our honest opinion and any facts given are true to the best of our knowledge and belief. however, before taking any step important to you, you should rely wholly on your own enquiries and take advice where appropriate. we rely on suppliers to produce this information to us and on them for constant supply to us. we also rely on carriers to comply with our requests.
products we do not endorse or approve any particular product. we will not have liability in connection with any third party item or any delay in provision of such item.
warranties and representations we make no warranty or representation about anything contained on this site, the time of supply or the fitness for purpose.
liability we will be liable for any loss or injury caused by our negligence as provided by law (including case law). you agree to notify us of any loss within 14 days of such loss. nothing in this disclaimer affects your statutory rights as a consumer.

legal agreement (for website visitors)
this legal agreement contains the “terms and conditions” which apply when you use this site and/or it’s supporting services.
terms & conditions
offer & acceptance nothing on this site constitutes an offer in a legal sense. when you contact us you offer to pay for our service and we are free to accept or reject that offer. all our services are dependent on payment being received from you as agreed before we accept your offer or in default of agreement forthwith upon that acceptance.
further, practical details are found in other parts of this site and you agree to be bound by those.
warranty we will do all we reasonably can to provide the items you request but you agree that we are under no strict legal obligation to do so at any specific time or place except we agree we must fulfill the contract within 30 days of its commencement unless you agree we may do so on another date (such as the date you wish the items to be delivered). time is not the essence of this contract.
indemnity you agree to indemnify us against any loss or damage caused to our site or us or it’s reputation as a result of any failure by you or on your behalf to comply with these terms & conditions.
ownership of data supplied we own the data in our database/s and on our website, except that supplied by you. you cannot copy it, publish it or reproduce it to any third party without our express agreement in writing.
amendments this agreement cannot be amended save by our amending these terms on this page. such amended items take effect 14 days after they are first posted. you agree it is your responsibility to check here for any changes.
currency all figures mentioned on this site or by our representatives are £ sterling unless we agree in writing.

our disclaimer-this does not affect your statutory rights as a consumer
see our basic disclaimer above whilst we will use all reasonable efforts to provide the service we offer, our liability in so far as we can exclude it in law, is so excluded except up to the amount of monies paid to us by you for the service in question.
we give no representation that the information on this site is full and complete. when we review something or give a result we give an honest opinion as to it and you agree that such comments are fair comment. we disclaim any liability for losses that follow any such review or result given. time is not the essence of this contract.
no warranties whether express or implied are given in relation to this site or the services it offers.
we do not accept any responsibility for any virus contracted as a result of visiting this site or any of the other sites referred to.
in any event we disclaim any liability for consequential loss and we disclaim any liability for loss of profit except that allowed by law.
note: if you buy from us as a consumer, we do not (and cannot) exclude ourselves from liability to you in respect of your rights with regard to the goods, their “fitness for purpose” and their “satisfactory quality” and so on. this sentence overrides any part of these terms if in conflict with it.
copyright the site and all material on it is our copyright and may not be copied, distributed, licensed, or reproduced in any way whatsoever, save that you are permitted to print or download extracts from it for personal use only.
termination we can terminate this agreement by giving 28 days notice (or forthwith if we have reason to believe you have breached the terms of this agreement). you can terminate any agreement made with us (subject to the advertising terms referred to) providing you have complied with all terms of this agreement by giving 14 days notice.
we would not terminate this agreement unless there are truly exceptional circumstances such as war, terrorist action, wholly unexpected interruption of supply to us or other such circumstances.
the law that applies we are based in england. this agreement will be governed by and construed in accordance with english law. no effect will be given to any principle of conflict of laws.
notices any notice required to be given to us can be given only by our receiving an e-mail or pre-paid letter at our contact address given on the home page of our site.
severance if any parts of this agreement are found to be unenforceable, void, illegal or invalid they shall be severed from this agreement and all the other provisions shall remain in force in full both as to force and effect.

privacy policy
ownership of data supplied we own the data in our database/s and on our website, except that supplied by you. you cannot copy it, publish it or reproduce it to any third party without our express agreement in writing. we will use our best efforts to safeguard your privacy. the policy that follows explains the data processing we do and how we do it. if you have any queries on our use of information, please contact us. by using this site you consent to our collecting data about you.
what do we use the information for? we want to give our users the best possible service. we may therefore use the data gathered to contact you to check this is the case. we may use it to advise you by phone, fax or email of new possibilities and changes to our products and services. you can opt out of receiving this information by emailing us at info@babyhut.net
what information do we collect? we collect the information necessary to provide the service you request. we will collect your name and address and your email address if you email to us or otherwise provide it. we will collect your url if you provide it to us.
automated information collection we have a policy of continual improvement of our site. we may therefore collect information automatically about your visit to it. this is used to help us see browsing preferences and our marketing and positioning of the site.
transferring information abroad or to others we do not transfer information in this way, although if we sell or otherwise dispose of the site, the information will go with it but we will seek similar safeguards for you as these.